Refund policy

Refund policy

30 days. No interrogation.

If the thing you bought didn't fix the problem, send it back within 30 days of delivery and we'll refund you. You don't have to justify yourself or photograph it in the box.

How to return something

Email hello@solveitbro.com with your order number and we'll send you the return address. Post it back in a condition we could reasonably resell — used is fine, destroyed isn't.

Return postage is on you unless the item arrived faulty, damaged, or wasn't what you ordered — in that case we cover it.

When you get your money

We refund to your original payment method within 5 business days of the parcel arriving back. Your bank may take a few more days to show it.

Faulty or wrong items

If it arrives broken, or it's not what you ordered, don't post it anywhere yet — email us first with a photo. We'll usually just send a replacement.

The SolveItBro Pass

If we can't work your problem out with you, you don't pay. Email us and we'll refund the Pass in full, no questions. Monthly subscriptions can be cancelled any time from the link in your confirmation email; cancelling stops the next payment and your access runs to the end of the month you've paid for.

Your rights

Nothing in this policy limits the consumer rights you have where you live.